📜 Terms & Conditions – Golden Zen Luxury Spa

Welcome to Golden Zen Luxury Spa. By accessing our website, booking an appointment, or using our spa services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1️⃣ General Terms

• These Terms & Conditions apply to all clients, visitors, and users of Golden Zen Luxury Spa.

• By using our services, you confirm that you are 18 years of age or older.

• We reserve the right to update or modify these terms at any time without prior notice.

2️⃣ Appointments & Bookings

• All spa services are available by prior appointment only.

• Appointments can be booked via phone call, WhatsApp, or website enquiry form.

• Booking confirmation depends on therapist availability and time slot confirmation.

• Late arrival may result in reduced service time without fee adjustment.

3️⃣ Payments & Pricing

• Prices for spa services are subject to change without prior notice.

• Full or partial payment may be required in advance to confirm your booking.

• All payments are non-refundable once the service has started.

• Any offers or discounts are subject to specific terms and availability.

4️⃣ Cancellation & No-Show Policy

• Clients are requested to inform us at least 2 hours in advance for cancellations or rescheduling.

• Failure to inform or no-show may result in cancellation charges.

• Golden Zen Luxury Spa reserves the right to refuse future bookings in case of repeated no-shows.

5️⃣ Health & Safety Policy

• Clients must disclose any medical conditions, injuries, allergies, or pregnancy before the massage session.

• The spa is not responsible for complications arising from undisclosed health conditions.

• Our therapists may refuse or modify treatments if they believe it may affect your health or safety.

6️⃣ Professional Conduct

• Golden Zen Luxury Spa maintains a strictly professional and ethical environment.

• Any inappropriate behavior, misconduct, or illegal activity will result in immediate termination of the session without refund.

• Our therapists have the right to stop the service at any time if they feel uncomfortable or unsafe.

7️⃣ Hygiene & Cleanliness

• We maintain high standards of hygiene and cleanliness across all spa areas.

• Clients are expected to follow spa hygiene guidelines and instructions.

• Alcohol, drugs, or intoxicated behavior is strictly prohibited within spa premises.

8️⃣ Personal Belongings

• Clients are responsible for their personal belongings.

• Golden Zen Luxury Spa is not liable for loss, theft, or damage of personal items.

9️⃣ Privacy & Confidentiality

• Client information shared during booking or treatment is kept strictly confidential.

• Personal details will not be shared with third parties except where required by law.

• Please refer to our Privacy Policy for more details.

🔟 Service Refusal Rights

• Golden Zen Luxury Spa reserves the right to refuse service to any client without explanation if necessary for safety, hygiene, or policy reasons.

• Misuse of services or violation of these terms may lead to permanent service refusal.

1️⃣1️⃣ Website Usage

• Website content is for informational purposes only.

• Unauthorized copying, reproduction, or misuse of website content is prohibited.

• We do not guarantee uninterrupted or error-free website access.

1️⃣2️⃣ Limitation of Liability

• Golden Zen Luxury Spa shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

• Services are provided at the client’s own discretion and responsibility.

1️⃣3️⃣ Governing Law

• These Terms & Conditions shall be governed by and interpreted according to the laws of India.

• Any disputes shall be subject to the jurisdiction of New Delhi courts.

📍 Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Golden Zen Luxury Spa
3988, Ratan Lal Market,
Kaseru Walan, Paharganj,
New Delhi, Delhi – 110055

📞 Phone / WhatsApp: +91 82877 84437